Address
US Headquarters
15865 Quality Wy,
Chino, CA 91708
909-590-4922
Frequently Asked Questions
Vehicle Information
1. How do you find the model year of an EVolution golf cart?
The serial number on your cart can help you determine the model year. The serial number of each vehicle is located on the chassis frame, behind the front wheel of the driver side. The four letters at the beginning of the serial number indicate the model year of the vehicle. For further information, contact your local authorized EVolution dealer.
2. How do I locate and read my serial number?
Please follow the instructions listed in the Owner’s Manuals.
3. How do I obtain an Owner's Manual?
Digital versions of the owner’s manual are available for download on the Owner’s Manuals page.
4. Can I have a wiring diagram for my vehicle?
Wiring diagrams are available only to authorized dealers for service purposes. For safety reasons, please do not attempt to modify any wiring yourself or through an unauthorized third party. Unauthorized modifications may void your warranty. Find an authorized dealer near you by clicking here.
5. Are there any recalls?
There are currently no active product recalls.
6. I am having trouble with my vehicle, where can I get help?
If you are experiencing an issue with your vehicle, please contact your selling authorized dealer first for assistance. Your selling dealer is most familiar with your vehicle and purchase history and is best equipped to help with diagnostics, service, warranty claims, and parts support.
If your selling dealer is unavailable, unable to assist, or no longer in business, please contact another authorized dealer in your local area for support.
7. What should I do if I lose my vehicle keys or need a spare key?
Mechanical Key System:
If both keys are lost, the entire lock and key assembly must be replaced, as replacement assemblies include a new pair of keys. Please contact your authorized dealer to order the replacement assembly and arrange installation.
If you have lost only one key and still have a working key available, you may order a blank replacement key pair through your dealer. A qualified locksmith can then duplicate and cut the new keys using your existing key.
Push-Button Start / Key Fob System:
If one or both key fobs are lost, please contact your authorized dealer to order a replacement key fob. The new key fob must be programmed and paired to the vehicle before use.
General Information
1. Where is EVolution Electric Vehicles located?
We have corporate offices and distribution centers located in Chino, CA; Orlando, FL; and Grand Prairie, TX.
2. Where are EVolution vehicles made?
Vehicles are assembled at the three locations: Chino, CA; Orlando, FL; and Grand Prairie, TX.
3. How much does a golf cart cost?
Manufacturer’s Suggested Retail Prices (MSRP) range from $6,795 to $17,595. Actual retail prices are set by authorized dealers and may vary. MSRP excludes taxes, shipping, dealer fees, registration fees, and other applicable charges.
4. Do golf carts have titles?
Whether a golf cart requires a title depends on your state and local regulations. Titling, registration, and street-use requirements vary by jurisdiction and vehicle classification. Please contact your local Department of Motor Vehicles (DMV) or appropriate motor vehicle agency for specific requirements in your area.
Authorized Dealers and Distributors
1. How do I contact the closest authorized EVolution dealer?
Find yours on the Dealer Locator page.
2. Do all EVolution dealers carry the same product?
No, our dealers provide a diverse assortment of products, from consumer golf carts to fleet golf carts, and from commercial to consumer utility vehicles. To find a dealer that carries the specific product you need, use our Dealer Locator.
3. Are all EVolution dealers also authorized service dealers?
Yes. All authorized EVolution dealers are also authorized service dealers and can assist with parts, diagnostics, warranty claims, and service-related questions. Customers are encouraged to work directly with their selling dealer whenever possible, as they are most familiar with the vehicle and purchase history. If your selling dealer is unavailable or unable to assist, another authorized EVolution dealer in your area may also provide service and support.
4. How do I become a EVolution dealer?
Please click on Become a Dealer and check “I would like more information to become an Evolution dealer.” while filling out the form. We look forward to learning more about you!
Warranty
1. What is my vehicle's warranty?
Please refer to EVolution’s warranty terms for details regarding manufacturer warranty coverage. Some dealers may also offer optional extended warranty programs; please consult your authorized dealer for availability and coverage details.
All warranty diagnostics, repairs, parts replacement, and claim submissions are handled exclusively through authorized EVolution dealers. Customers should contact their selling dealer first for any warranty-related concerns, as warranty claims must be submitted and processed through an authorized dealer via the dealer portal.
All vehicles must be properly registered by an authorized dealer through the dealer portal in order to qualify for manufacturer warranty coverage.
2. Can my vehicle still be under warranty if I modify it?
Only modifications using authorized EVolution accessories installed by an authorized EVolution service dealer are covered under warranty. Unauthorized modifications or alterations may void the vehicle warranty.
3. What will happen to the warranty if I sell my vehicle?
The manufacturer warranty is non-transferable. However, we recommend consulting your local authorized dealer regarding any used vehicle warranty coverage or dealer-provided warranty options that may be available.
4. How are repairs handled under my manufacturer warranty?
Please contact your original selling dealer first, especially if they are located in your local area. Your dealer will typically need to inspect the vehicle and perform diagnostic testing, particularly for technical issues involving the battery, electrical system, or electronics.
The dealer will then submit the inspection findings, test results, and supporting information through a warranty claim ticket in the EVolution dealer portal. Our technical team will review the claim, approve replacement parts if applicable, or assist with additional diagnostics when needed. In certain cases, the original part may need to be returned to our warehouse for further evaluation, which may extend processing time for more complex issues.
To help ensure efficient warranty processing, please make sure your vehicle has been properly registered by the selling dealer through the dealer portal and that all warranty claims are submitted by an authorized dealer through the same system. Missing registration records, incomplete information, or incorrect documentation may delay claim processing and may require additional verification or paperwork.
5. Can I go to a non-EVolution dealer for warranty work?
No, only an authorized EVolution dealer may perform warranty work on your vehicle.
6. Is my warranty good outside of the United States?
No. The U.S. warranty policy applies only to vehicles purchased and operated within the United States.
7. How do I transfer the warranty on my vehicle if I sell it? Is it transferable?
The manufacturer warranty is not transferable.
8. Can I have a dealer other than the original selling dealer to perform maintenance or repairs on my cart?
Yes. Any authorized Evolution dealer is qualified to perform warranty work on your cart. The dealer who originally sold you the cart is primarily responsible for any warranty service. Should you choose to have warranty services performed by a different authorized dealer, be aware that this dealer will charge for labor, shipping, pick-up/delivery, or other fees. Having warranty work done by a dealer not authorized by Evolution could potentially void your warranty.
Insurance
1. What is the value of my used vehicle?
The value of a used vehicle depends on various factors including its age, cosmetic and mechanical condition, and any additional options or accessories. This makes it difficult to provide an accurate estimate without a thorough inspection. We recommend consulting a local dealer who can assess your vehicle in person and provide a more precise estimated value.
2. Can I obtain a Manufacturer's Certificate of Origin?
Please contact your dealer, as the request for the MCO (Manufacturer Certificate of Origin) must be initiated by a dealer. The dealer will need to verify proof of ownership before submitting the request.
More
Questions
1. I have questions about EVolution vehicles your website does not answer. What should I do?
For the best service experience, please contact your authorized dealer directly for questions related to sales, parts, service, and warranty support. Authorized dealers are equipped to provide product assistance, diagnostics, repairs, and parts ordering, while our team primarily supports and coordinates with the dealer network to ensure proper service and support.
2. Why can't I see some of the pages on your website?
The website utilizes pop-ups to display information. To ensure that you can view this information, please check your computer settings. You may need to enable pop-ups.
3. How can I submit a question to EVolution?
If you were unable to find your answer you can submit your question through our Contact Us page.
owner's manuals
Owner’s Manuals For Evolution Golf Carts
Click the button below to download.
brochures & sell sheets
Brochures & Sell Sheets for Evolution Golf Carts
Click the button below to download.
Open Ticket
Open a support ticket below.
Email Us
By Phone
Corporate Offices (US Headquarters): 15865 Quality Wy, Chino, CA 91708
Florida Distribution: Orlando, FL 32822
Texas Distribution: Grand Prairie, TX 75050
TEL: 909-590-4922
Mon – Fri 8:00 am - 5:00 pm
Via Live Chat
Need assistance now?
Go to Live Chat Mon – Fri 8:00 am – 5:00 pm
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We value your requests. If you have any questions, please leave your valuable comments and suggestions, contact us for support and/or solutions to your pending issues, our customer service team will get back to you in 24-48 hours.
- If you experience customer abuse at dealership, including but not limited to swearing, yelling, hitting, spitting and threatening, etc.
- If you can’t get the parts and services you need.
- If you need anything else from us.
Please send your requests to [email protected] or fill out this form below with your dealer’s business name and the chassis serial number of your cart (starts with “EV” or “20”, located on the chassis at the driver side).